Shipping policy

Welcome to Paw Rover! We are committed to delivering your order accurately, safely, and in a timely manner. Below you will find the details of our shipping operations, estimated delivery times, and tracking processes.

Currently, we proudly ship to customers located within the United States.
Please note: We are currently unable to deliver to P.O. Boxes, APO/FPO addresses, or U.S. Territories at this time.

All orders are processed and prepared for shipment within 2 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email. Immediately following this processing window, as soon as your order is dispatched, a tracking number will be generated and automatically sent to the email address provided at checkout. You can expect to receive your tracking information within 2 to 3 business days from the moment of purchase.

We utilize fast, secure commercial express lines to ensure your package arrives as quickly as possible.

Transparency is our priority. Every single order is fully trackable. Within 48-72 hours after your order is dispatched, you can monitor the real-time status of your delivery directly on our website via our Track Your Order or by using major global tracking platforms such as 17track.net or the official USPS website once the package arrives in the United States.

Paw Rover is operated under Siwerfest Interprices LLC. For all standard consumer shipments bound to the United States, all applicable import duties, customs clearings, and taxes are managed and covered by our logistics pipeline. The price you see at checkout is final, and you will not incur any hidden customs fees upon delivery.

While we partner with highly reliable logistics networks to ensure fast transit, rare delays may occur during peak seasonal shopping periods (such as November and December) or due to severe weather conditions.
If your package has not arrived within 20 business days of receiving your tracking number, please contact our support team immediately at support@paw-rover.com. We will launch an investigation with the carrier and, if the package is deemed lost, issue a full refund or a free replacement.

If you have any questions or concerns regarding the delivery of your order, please do not hesitate to reach out to our dedicated support team: