Refund policy

Thank you for shopping at Paw Rover. We value your business and want you to be completely satisfied with your purchase. Paw Rover is owned and operated by Siwerfest Interprices LLC.
If you are not entirely satisfied with your purchase, we are here to help. Our Return and Refund Policy is designed to be transparent, fair, and fully compliant with U.S. consumer protection standards.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging.
  • You must provide the receipt, order number, or proof of purchase.
Exceptions: Customized products, perishable goods, and promotional gift cards are non-returnable unless they arrive defective or damaged.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact our support team immediately at support@shoppawrover.com with your order number and clear photographic or video proof of the issue.
In such cases, we will arrange a free replacement or a full refund, and we will cover any return shipping costs if applicable.

4. Return Shipping Process

To initiate a return, you must first email us at support@pawrover.com to receive an official Return Authorization (RA) number and detailed instructions.
  • Authorized Return Address: All approved returns must be shipped to our corporate address in the United States:
    Siwerfest Interprices LLC
    30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Return Shipping Fees: For standard returns (e.g., buyer’s remorse, wrong size ordered by the customer), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  • Please note: Do not send your purchase back to the manufacturer or the address listed on the shipping label without prior approval.

5. Refund Processing

Once we receive your returned item at our Wyoming office, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a full refund to your original method of payment (credit card, Apple Pay, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5 to 10 business days for Stripe network processing).

6. Order Cancellations

Because we utilize automated fulfillment lines to ensure fast shipping times, orders can only be cancelled or modified within 12 hours of purchase. Once an order has been processed or handed over to our logistics carrier, it cannot be cancelled. In this case, you will need to follow the standard return process after receiving the package.

7. Contact Information

For all return inquiries, refund requests, or assistance, please reach out to our legal corporate entity:
  • Legal Entity: Siwerfest Interprices LLC
  • Corporate Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Customer Support Email: support@pawrover.com
  • Business Phone Number: +1